FAQ's - Returns
You have questions and we have answers. Here are some frequently asked questions that you may find useful.
Products
How do I get replacement parts?
The Replacement Parts section on our website has all of the replacement parts we offer.
Can I use an Outdoor Tech product to talk on the phone?
Yes, all our Bluetooth products have a built in microphone. So you can absolutely talk on the phone.
What is the range of Outdoor Tech Bluetooth products?
Most of our Bluetooth products have a maximum range of around 30 feet. The exact range for a particular product can be found on each product's web page.
What is the battery life of Outdoor Tech products?
It depends on the product. Typically, the bigger products such as the Turtle Shells have a 20-hour battery life per charge. Our headphones such as the Los Cabos and the Chips have around 10-hour battery life. Products that charge such as the Kodiak will have variable battery life depending on what you charge off of it. Product specific details can be found on the products webpage.
Are your products waterproof or sweat-proof?
Our products vary in the level of water resistance. All our products are rated to at least IPX3 or better. However, most of our products are IPX6 or better. Product specific details can be found on the products webpage.
Bluetooth and Pairing
What devices do your products work with?
Pretty much any device with Bluetooth technology. So if your laptop, desktop, phone, tablet, or other device has Bluetooth then our stuff should work fine with it.
How do I pair Outdoor Tech products with my iPhone?
First you put our product into pairing mode. For most products press and hold the Multi-function button for 6-8 seconds. If your product does not have a separate power button, from the off position hold down the multi-function button for 6-8 seconds or until the red and blue light flashes. (Product specific details on that can be found in the product's manual.)
Then you search for Bluetooth devices on your phone.
When you see the Outdoor Tech product, connect to it.
That should be it.
Can I pair more than one device at once?
Most of our devices can be paired with multiple devices (example: a phone and a laptop) but only one device can be connected and streaming audio at any given time.
My Chips Ultra aren't pairing with each other.
You may need to reset the Chips Ultra. Check out the procedure here.
Shipping
Do you ship internationally?
The only country we ship to other than the United States is Canada and we do not offer free shipping to Canada at this time. We have limited products for sale on Amazon in the EU and UK. If you cant find what you are looking for we do have distributors in many different countries that carry our products. Please email support@outdoortech.com for information about where to purchase internationally.
How do I track my package?
Check your email! You should find a message there with your receipt and tracking number. If you don't see it at first, check your spam folder. One additional way that you can do it is to log into your account on this website and you will be able to get your tracking number there. If you cannot find it please email support@outdoortech.com and we will assist you!
How fast will I get my order?
Shipping times depend on your location (we ship from Southern California), the shipping method you choose, and the time of year.
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Processing time: Most orders ship within 1–2 business days (business days exclude weekends and holidays). During high-volume periods (like Black Friday, Cyber Monday, and late December through New Year’s), processing can take 3–5 business days.
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Standard shipping: Typically ships via USPS, and delivery time varies based on distance. UPS Ground may be available for an additional fee in some areas.
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Expedited shipping: UPS 2-Day (business days only). Orders placed before 12:00 PM PT are typically processed the same business day; orders placed after are usually processed the next business day.
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Carrier delays: Once your order ships, delivery times are estimates and may be affected by weather, holiday volume, or carrier delays.
Where are you guys located?
Southern California with some friends in New Jersey.
Are any items final sale?
Yes. All apparel, hats and phone cases are final sale.
Returns
What is your return policy?
Unused products purchased from OutdoorTechnology.com are eligible to be returned to Outdoor Tech for a refund within 30 days from date of purchase outside of final sale items. We charge a $10 return label shipping fee for all returns that will be deducted from the refund. Refunds are usually processed within 10 business days of receipt at Outdoor Tech. Outdoor Tech does not reimburse shipping charges on returned orders that did not meet the free shipping threshold or opted for expedited shipping.
We have a one-year manufacturer warranty against defects. For more information on our warranty go here. If you purchased your Outdoor Tech product through a certified retailer, please follow their return policy for refunds.
All apparel, hats and phone cases are final sale.
How do I submit a return?
Follow this link to your account log in page the log into your account that is auto created for you when you purchase from Outdoor Tech.
Follow these steps:
Step 1: Log in to your account.
- In the "Email" field, enter your email address, and then click "Continue".
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
Step 2: Click "Request return" for the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
Step 3: Click "Request return".
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund less the $10 return label fee. We do not reimburse original shipping charges to receive products from Outdoor Tech if you did not meet the free shipping threshold of $99 or opted for expedited shipping. Please allow us 7 business days to process your return. Your refund, depending on your payment provider, can take up to two weeks to receive.
Other Stuff
Can I kick it?
Yes, you can.
